CSSKarma

SXSW Notes pt. 1- Feedback & Social Architecture

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How to Respond to Feedback

step 1

Appreciation – “Thank you”

step 2

Acknowledgment

• understanding before you act. ask further questions if you don’t understand
• words matter (being blunt isn’t an excuse)

step 3

Consideration

• finding the value in feedback, how you can apply it
• strip away the negative
• isn’t always actionable
• be honest (if you can’t do it, need to think about it, etc.)
• give accurate expectations
• don’t say the word “no”, soften it up

Social Architecture by Christina Wodtke (Day Stage) – boxesandarrows.com

• slides on slideshare.net
• behavior is a function of the person + the environment
• you can only control the environments
• Gene Smith’s model
• A group is it’s own worst enemy – shirky.com/writings/group_enemy.html
• need to have visitor identities
• make the default avatar ugly so people want to change it
• identity is context based
• presence (status, history, signs of life [last logged in])
• reputation system can be insulting to a small group
• it’s good for large groups like amazon
• there must be a cost to join (from registration form to monthly fee)
• building relationships (groups of some kind)
• ways to track people you’re interested in
• facilitating conversation between users
• sharing information
• segregating a social site by demographic if you’re trying to cover a wide audience
• look for a real-world equivalent and try to mimic the behavior on your site

Tags: feedback, social, sxsw

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